Duty of Candour Statement by Medevent Limited
Definition
Candour is defined in the Robert Francis report as: "The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made."
Our values and beliefs
Here at Medevent Limited we openly support the Duty of Candour and will always strive to be open, honest and transparent. We support the 'Being open' policy and actively encourage our staff to be truthful in their dealings with patients, if and when things go wrong.
We want all incidents and complaints to be investigated and any lessons learned from this process to be shared within the organisation from 'Board to Floor' and with commissioners and patients alike.
Our Governance
We place Governance at the top of our agenda not only in the delivery of high quality care for all our commissioned services but also on ourselves internally. We believe that good governance (integrated) fosters inward facing scrutiny, honesty and transparency.
We actively support Whistleblowing and want to know if things are not quite right so that we can make them so.
Our Clients and Patients
Our Clients and Patients expect and deserve that as a health service provider organisation which includes our individual practitioners, we must be honest, open and truthful in all our dealings with them. We have put in place the systems and processes to enable this. To this end we have a sub committee of the Senior Management Team called the Quality, Governance, Patient Safety and Risk committee. This committee meets monthly and discusses all of the areas within its name. Commissioners are welcome to attend and we also have a patient representative and staff representative on the committee to make sure we are engaging with our patients, staff and commissioners.
Our Assurance
We continually strive to assure ourselves that we are an open and honest organisation and one of the ways we achieve this is by asking our Patients about their experience which we do on a monthly basis. We also carry out staff audits and we listen. 'You say we did' is how we implement what our patients, clients and staff tell us.
